Saturday 23 January 2016

Charities shared elderly lady`s contact details



"The FRSB found that out of 1,442 charities that participated in its investigation 99 had her in their database. Each sent her an average of six mailings per year, totalling 466 mailings in one year. "

"The
FRSB believes that its sample is unlikely to represent the true amount of mailings she received, and that she was actually being sent around 2,800. "
"Some 24 charities had shared her contact details with others, but just 21 could confirm that they had permission to do so. Seventy charities had obtained her data from a third party, such as another charity or commercial list supplier. "

"In most cases permission was assumed and the charity expected her to contact them if she wanted to be removed from their database. "

"Just 14 of the 99 charities provided an opt-out box on every piece of communication, ten included it on the first piece of communication, two included a tick-box once a year, 56 provided contact information and 16 had no opt-out options at all. "


http://www.civilsociety.co.uk/fundraising/news/content/21119/frsb_report_critical_data_sharing_by_charities

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